Return Policy

We want you to absolutely love your Fire Cold Plunge. If, for any reason, you're not 100% satisfied within the first 30 days, we offer a hassle-free return policy. Simply reach out to our friendly customer service team, and they'll guide you through the quick and easy return process.

FCP Refund Policy

At Fire Cold Plunge, we are committed to ensuring your satisfaction with our products. If you need to return a cold plunge, please review our refund policy below:

Return Eligibility:

Plunge Returns: Our refund policy covers both cold plunges and saunas.

Return Period: You have 30 days from the date of delivery to initiate a return.

Restocking Fee:

After your order has been fulfilled, a 15% restocking fee will be applied to all returned products. This fee covers the costs involved in processing, inspecting, testing, and recertifying returned items.

Return Shipping:

Customers are responsible for the cost of return shipping. Please ensure that the item is returned in its original packaging. The original packaging helps protect the product during transit and ensures it arrives undamaged.

Return Process:

• Contact our Customer Support Team: To initiate a return. Our team will provide you with a Return Authorization (RA) number and instructions for the return process.
• Securely Package the Item: Pack the item in its original packaging or in a suitable alternative to ensure it arrives undamaged.
• Ship the Return: Send the return package to the address provided by our Customer Support Team. Be sure to include the RA number on the package for easy identification.
• Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria. Please allow 14 business days from the receipt of the returned shipment for the refund to be processed.
• Refund Notification: You will be emailed once your refund has been processed. Refunds will be issued to the original payment method used for the purchase.
• Non-Refundable Items:
  • Certain items may not be eligible for a refund, such as items that are damaged due to misuse or items not in their original condition.

Contact Us:

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our Customer Support Team.