Refund policy

Updated October 16, 2026

At Fire Cold Plunge, a brand of Bloomfield Systems LLC, we want you to love your plunge. If you need to return a cold plunge, please review our policy below.

Return Eligibility

The 60-day return window applies to cold plunges purchased on or after October 16, 2026. Purchases made before October 16, 2026 are subject to the return policy in effect on their purchase date.

Cold plunges can be returned for any reason within 60 days of the date of purchase. Items must be in original condition and packaging, properly palletized.

Return Refunds

After your order has been fulfilled, a 15% restocking fee applies to all returned products. This fee covers the costs of processing, inspecting, testing, and recertifying returned items.

Customers are responsible for return shipping via LTL freight. Risk of loss stays with you while the item is in transit back to us unless you purchase full-value freight insurance for the return shipment.

Cancellation Refunds

Orders cancelled before shipment are subject to a $200 cancellation fee. Once an order has shipped, it can no longer be cancelled and is treated as a return.

How to Return

Email info@firecoldplunge.com to request a Return Authorization (RA) number and instructions. Include the RA number on your shipment.

Refund Timing

Once we receive and inspect your return, we issue the refund to your original payment method. Allow an estimated 5-10 business days for it to post, depending on your bank.

Damaged, Incorrect, or Defective Products

Contact us within 24 hours of delivery with at least 4 clear photos and 1 video. We'll handle it under our warranty policy and help with any carrier claim. If repair or replacement isn't possible, we'll issue a refund.

Color Change

Ordered the wrong color? Pay any price difference plus shipping both ways and we'll swap it.

Non-Refundable

Items damaged by misuse or not in original condition.

Accessories (filters, maintenance kits, salts, pumps, and other add-ons) are final sale unless they arrive damaged or defective.

Questions

info@firecoldplunge.com or (361) 209-7324
Bloomfield Systems LLC, 30 N Gould St Ste R, Sheridan, WY 82801