Shipping policy

Shipping Policy:

Thank you for choosing Fire Cold Plunge. 

Shipping is available for our cold plunges and limited to the lower 48 states in the USA unless upon request. The shipping cost is determined based on the size and destination of the order. Please note that the exact shipping costs will be calculated during the checkout process.

We take pride in our efficient order processing and aim to deliver your products in a timely manner. In the event of any delays, rest assured that you will receive timely notifications and updates regarding your order status.

To cater to your specific needs, we provide different delivery options. Depending on availability in your area, you can choose from curbside delivery, white glove quote upon request. We strive to accommodate your preferences as best as we can.

All shipments include shipping insurance on the order, to ensure against any damage, delays or lost shipments.

Damaged or Incorrect Deliveries: Inspect your shipment with the driver before signing and note any visible damage on the delivery receipt. Contact info@firecoldplunge.com within 24 hours of delivery with at least 4 clear photos (packaging, pallet, and product, including close-ups of any damage) and 1 video showing the damage. Claims without this documentation may not qualify. We'll handle approved claims under our warranty policy and help with the carrier claim.

For any further inquiries, questions, or concerns about our shipping policy or your order, please do not hesitate to reach out to our customer service team at hello@firecoldplunge.com. We genuinely appreciate your business and eagerly anticipate the opportunity to serve you.